Privacy Policy for

MelissaHower.com

This Privacy Policy explains how Melissa Hower (“we,” “us,” or “our”) collects, uses, stores, and protects your information when you visit MelissaHower.com, submit forms, book services, participate in coaching, or otherwise interact with this website and business.

By using this website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide, including:

  • Name

  • Email address

  • Information submitted through contact forms

  • Information shared during scheduling or coaching applications

  • Payment-related information

  • Information shared during coaching sessions

  • Newsletter or freebie sign-up information

We may also automatically collect limited technical information through website analytics tools, including:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • General usage patterns

This information helps improve website performance, user experience, and educational content.

2. How Your Information Is Used

Your information may be used to:

  • Respond to inquiries

  • Schedule coaching sessions

  • Deliver coaching services

  • Send newsletters, educational content, or promotional emails

  • Provide free resources or downloads

  • Improve website functionality and user experience

  • Maintain business records

  • Support supervision and professional consultation related to coaching work

You may unsubscribe from marketing emails at any time using the unsubscribe link included in those emails.

3. Coaching Services Are Not Therapy or Healthcare

Melissa Hower provides coaching services only.

Coaching is not therapy, mental health treatment, medical care, diagnosis, or healthcare services of any kind. Melissa Hower is not acting as a licensed healthcare provider through this website or coaching relationship.

This business does not provide:

  • psychotherapy

  • psychiatric care

  • crisis services

  • emergency support

  • medical advice

  • diagnosis or treatment of mental health conditions

If you are experiencing a mental health crisis or emergency, contact local emergency services or a licensed healthcare provider immediately.

Because coaching services are not healthcare services, this business is not subject to HIPAA requirements.

4. Session Recordings and Storage

Coaching sessions conducted through Zoom may be recorded for supervision, training, quality assurance, and professional development purposes.

Recordings may be stored:

  • on secure cloud-based platforms, and/or

  • on password-protected personal devices or computers

While reasonable efforts are made to protect your information, no technology, internet transmission, cloud storage system, or electronic communication method can be guaranteed completely secure. Absolute confidentiality cannot be guaranteed.

5. Payment Information

Payments may be processed through third-party services such as:

  • Venmo

  • PayPal

  • Zelle

  • Wise

Melissa Hower does not directly store full payment card information on this website.

Please review the privacy and security policies of those third-party payment providers separately, as their practices are governed by their own policies.

6. Website Platforms and Third-Party Services

This website may use third-party tools and services, including but not limited to:

  • Squarespace

  • Google Analytics

  • Google Workspace

  • Zoom

  • email marketing providers

  • scheduling/calendar tools

These services may collect limited technical or personal information according to their own privacy policies.

We are not responsible for the privacy practices of third-party websites, platforms, or services.

7. Cookies and Analytics

This website may use cookies and analytics tools to understand website traffic and improve user experience.

Cookies are small data files stored on your device. You may disable cookies through your browser settings, although some parts of the website may not function properly.

Google Analytics may collect information about website usage and visitor behavior. You can learn more about how Google uses data here:

Google Privacy Policy

8. International Visitors

Melissa Hower works with clients located both within and outside the United States.

If you access this website from outside the United States, you understand that your information may be transferred to and processed in the United States or other countries where service providers operate.

By using this website and submitting your information, you consent to those transfers.

9. Adults Only

This website and coaching services are intended only for adults age 18 and older.

Information from minors is not knowingly collected.

10. Your Rights and Choices

You may request to:

  • access your personal information

  • update or correct your information

  • unsubscribe from communications

  • request deletion of your information where legally permissible

To make a request, contact:

[Insert Contact Email]

Please allow a reasonable timeframe for response and processing.

11. Data Retention

Information may be retained only as long as reasonably necessary for business, legal, operational, supervision, or recordkeeping purposes.

12. Changes to This Policy

This Privacy Policy may be updated periodically to reflect changes in services, technology, legal requirements, or business practices.

Updated versions will be posted on this page with a revised effective date.

13. Contact

If you have questions about this Privacy Policy or how your information is handled, please contact:

Melissa Hower
MelissaHower.com
Melissa@Melissahower.com